Kaabhi Seller Handbook
Operational Guidelines and Best Practices for Global Sellers
Version 1.1 • Updated August 2026
1. Seller Standards
- Accurate Information: 100% original and complete data, photos, and specs.
- Professional Communication: Courteous and prompt service for global buyers.
- Fast Shipping: Dispatch orders strictly within the specified timeframe.
- Legal Compliance: Respect registered trademarks and international trade laws.
- Impact: Non-compliance may lead to account restrictions or suspension.
2. Quality Requirements
- Product Condition: Clean, unused, authentic item free from manufacturing defects.
- Visual Fidelity: Products must exactly match store photos.
- Accurate Sizing: Dimensions strictly aligned with the size chart.
- Secure Packaging: Prepared to withstand long-distance international transit.
- Pre-Inspection: Carefully check every item prior to shipment.
3. Product Photography Standards
✓ Mandatory & Recommended
- Clear, front-facing view of the actual physical product.
- Neutral background (white, light beige, or clean setting).
- Good lighting, high resolution, and no heavy filters.
- Close-up shots showing texture, materials, and craftsmanship.
✕ Strictly Prohibited
- Photos with third-party watermarks or taken from the internet.
- Celebrity or brand images without explicit authorization.
- Photos copied from other sellers or competitors.
- Digital alterations that change the actual color or appearance.
4. Listing Details
- Clear title and exact product category.
- Accurate material/fabric composition.
- Clear specification of color and finish type.
- Included items and package accessories.
- Product care and maintenance instructions.
- Clear notice if the item is custom/made-to-order.
5. Global Size Guidelines
To serve international buyers accurately, always provide dual metrics:
| Dimension | Required Units |
|---|---|
| Dual Units | Inches (in) & Centimeters (cm) |
| Apparel/Body | Bust, Waist, Hips, Shoulders |
| General Items | Length, Width, Height, Weight |
6. Handcrafted Products
- Describe the handmade/artisan production method.
- State minor variations in color, texture, or pattern natural to handmade processes.
- Highlight how subtle variations enhance authenticity and uniqueness.
7 & 8. Processing, Shipping & Escrow Protection
How product shipping and payment releases work safely:
1
Order Dispatch
1 to 3 business days for ready stock. Made-to-order items follow listing lead time.
2
Tracking Number
Ship via tracked service and enter the tracking code in your dashboard.
3
Escrow Protection (14d)
Payment is safely held for 14 days post-delivery for buyer inspection.
4
Payout Released
With no disputes opened, funds automatically release to your account.
9. Shipping Guidelines for Independent Vendors
1. Autonomy & Tracking
- Vendors select their preferred logistics provider.
- Services must offer end-to-end international tracking.
- Upload tracking numbers immediately upon dispatch.
2. Customs Documentation
- Attach commercial invoices/customs declarations in clear pouches outside.
- Import Duties Destination taxes are the buyer’s responsibility.
- Accurately state values and specs to prevent customs delays.
3. Protection & Proofs
- Keep physical or digital proof of shipment for 60 days.
- Losses from vendor labeling or address errors are seller liability.
- Escrow payout timelines initiate upon confirmed delivery tracking.
10. Packaging & Customer Care
- Waterproof Protection: Internal moisture barriers for international shipping.
- Sturdy Outer Box: Heavy-duty cardboard boxes or mailers.
- Shipping Label: Clear, scannable label attached securely to the exterior.
- Response Time: Reply to customer queries in your dashboard within 24–48 hours.
11. Returns & Disputes Policy
| Product Type | Return Policy |
|---|---|
| Standard Products | Buyers have 14 days after delivery to report defects or listing discrepancies. |
| Custom / Made-to-Order | No returns for change of mind. Allowed only for proven manufacturing defects or transit damage. |
12, 13 & 16. Integrity & Core Rules
Prohibited Items
- Replicas and counterfeit goods.
- Unauthorized trademark usage.
- Illegal or hazardous items.
Off-Platform Transactions
- External payment links are strictly forbidden.
- Direct contact sharing (WhatsApp/Email) in chat is prohibited.
- Violations lead to permanent ban.
Seller Protection
- Always retain shipment receipts.
- Provide valid tracking numbers.
- Respond promptly to support inquiries during disputes.